Privacy Policy

• ■name and surname
• ■email address
• ■cellphone or contact number
• ■billing and delivery information
• ■customer account information, such as your login details and account preferences
• ■order and purchase history
• ■loyalty programme information, including your purchase count and rewards earned
• ■communications between you and us, such as enquiries, support messages and emails
• ■technical and security information needed to run the website safely, such as device and log information

• ■creating and managing your customer account
• ■processing, confirming and fulfilling your orders
• ■arranging delivery or collection
• ■sending transactional emails such as order receipts and order updates
• ■customer support and answering your enquiries
• ■fraud prevention, payment verification and website security
• ■administering the loyalty programme and applying your rewards
• ■meeting legal, tax and accounting obligations

We process this information because it is necessary to conclude and perform our agreement with you, to comply with the law, or because you have given consent where consent is required.

Online card and other electronic payments are handled by our payment provider, PayFast. You enter your payment details on the payment provider’s own secure payment page.

We do not store your full card details on this website. We keep only the payment confirmation information we need, such as the payment reference, amount and payment status.

We share personal information only with service providers who need it to operate the business, and only to the extent necessary:

• ■our payment processor, to take and verify payments
• ■hosting and infrastructure providers that run the website and database
• ■email service providers that deliver order receipts and notifications
• ■delivery, courier and logistics providers fulfilling your order
• ■professional advisors or authorities where required by law

We do not sell your personal information.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse, including restricted administrator access, encrypted connections and access controls on our systems. No system can be guaranteed completely secure, but we work to keep your information safe and to address any incident promptly.

We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as the law requires us to keep it, for example records needed for tax and accounting. Information that is no longer needed is deleted or de-identified.

Under POPIA you have the right to:

• ■ask what personal information we hold about you
• ■ask us to correct or update information that is inaccurate or incomplete
• ■ask us to delete information we no longer have a lawful reason to keep
• ■object to processing in certain circumstances
• ■withdraw consent to marketing communications at any time
• ■lodge a complaint with the Information Regulator of South Africa

You can also review and update much of your information yourself in your account on this website. To make a request, contact us using the details below.

This website uses cookies and similar browser storage that are necessary for it to work, such as keeping you signed in and remembering the contents of your cart. You can control cookies in your browser settings, but blocking essential cookies may stop parts of the website, such as checkout, from working.

For any privacy question, access request or correction request, contact us:

Still to be supplied by the business owner for completeness: registered company name and registration number, registered physical address, and the name and contact details of the appointed Information Officer. These will be published here once provided — nothing has been assumed.