Returns & Refunds

Nothing in this policy takes away or limits any right you have under South African law, including the Consumer Protection Act, 68 of 2008 and the Electronic Communications and Transactions Act, 25 of 2002 where they apply to your purchase. Where anything here conflicts with those rights, the law applies.

Contact us as soon as you notice a problem with your order. Please give us:

• ■your order number
• ■your name and a contact number or email address we can reach you on
• ■a clear description of the problem
• ■photographs of the product, damage or packaging where relevant

Clear photographs help us resolve damaged, incorrect and defective item claims quickly, and are often needed for courier or supplier claims.

If an item arrives damaged, please tell us as soon as reasonably possible and keep the product and its packaging as received. Do not use a damaged gas cylinder, hose, regulator or fitting. We will arrange a replacement, repair or refund as appropriate once the problem is confirmed.

If you receive an item you did not order, or a different size, variant or quantity to what was ordered, contact us and we will arrange the correct item or a refund. Please keep the incorrect item unused and in the condition you received it so it can be returned to us.

Goods must be of good quality, in working order and free of defects. If a product is defective or fails within a reasonable period, you may be entitled to a repair, replacement or refund in line with the Consumer Protection Act.

We may need to inspect the item, or send it to the supplier or manufacturer for assessment, before the outcome is confirmed. This does not apply to damage caused by misuse, accident, unauthorised alteration or failure to follow the manufacturer’s instructions.

You may ask to cancel an order before it is dispatched or collected, and we will refund any amount already paid for the cancelled items. Where an order has already been dispatched, cancellation is handled as a return.

Where a delivery cost still had to be confirmed, cancelling before you accept that cost carries no charge.

If your order has not arrived within a reasonable time, contact us with your order number and we will follow up with the courier or logistics provider. If the order cannot be delivered or is lost in transit, you may choose a redelivery or a refund.

For safety and hygiene reasons, filled gas cylinders and gas products must be handled according to the manufacturer’s instructions and applicable regulations. If you believe there is a fault or leak, stop using the item immediately, follow the guidance on our gas safety page and contact us.

Approved refunds are processed back through the original payment method wherever possible. For orders paid online through PayFast, the refund is processed through our payment workflow with PayFast.

Once a refund is released, your bank or payment provider may take additional working days to reflect the money in your account. Those processing times are outside our control.

Orders paid in store on collection are refunded through our in-store process.

Refunds are made to the person who placed and paid for the order. We may ask for proof of purchase before processing a refund.

Contact us with your order number and we will work through it with you.